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WHAT DO I NEED TO HIRE A VEHICLE?

You will need to provide us with:

• Your driving licence. If you have the card licence you will also need to produce the counter paper part along with your card.
• A utility bill/Bank statement confirming your current address and driving licence address. (Must be within 60 days of rental date)
• A credit card to pay for your hire
• Any additional drivers will need to produce the same documents as the principle renter.

WHAT IS THE AGE CATEGORY TO HIRE A VEHICLE?

23 - 73 years inclusive.

Hirers/Drivers aged 23-24

• Must have held a full UK driving licence for at least 2 years.
• Licence must be free from any convictions/endorsements.
• Must have an accident free record.
• Basic Accidental Damage excess is increased by £400.
• Vehicle groups covered, C01-C45, V01-V20 only
• There is an additional daily charge of  100% increase in the insurance premium.

Hirers/Drivers aged 25 and over

• Must have held a full driving licence for at least 12 months.
• Basic Accidental Damage excess applies.

Minibuses & MPV’s

• Hirers/drivers must be aged 25 or over.
• Must have the D1 Category on driving licence (17 seat only)
• Must have held a full licence for at least 2 years.

Longmarsh Basic Accidental Damage Excess

Vehicle groups with £500 Excess.	Vehicle groups with £750 Excess.
Cars C01, C10, C20, C25, C30, C40, C45, C50, C60, C65, C80, C90	Cars C70, C75, C95.
Vans V01, V10, V20, V30, V40, V60, V70	Vans V50, V80
	Trucks T01BT, T01CT, T30D
MPV/Buses B07, B08	MPV/Buses B09, B17

WHAT CAN I HIRE WITH MY LICENCE?

Category B

Cars, 4x4’s, light commercial vehicle up to and including Luton box van (maximum weight 3.500kgs) and MPV’s with no more than 8 passenger seats.

Category C1

Commercial vehicle up to an including a 7.5 tonne truck (maximum weight 7.500kgs)

Category D1

Minibus - maximum of 16 passenger seat.

Category E

This will be added to another category and permits towing e.g. B+E

I HAVE PENALTY POINTS; CAN I STILL HIRE A VEHICLE?

It can depend on why your endorsements were issued but we do accept licences with minor penalty points. It is at the discretion of our insurance provider.

I DO NOT HAVE A UK LICENCE, CAN I STILL HIRE A VEHICLE?

Yes, but you must provide your Drivers Licence showing your entitlement (an International Driving Licence is preferred) and two forms of documentation showing your temporary address whilst staying in the UK.

CAN I HAVE AN ADDITIONAL DRIVER?

You can have as many additional drivers that you require. There is a charge for each additional driver, and these charges are applied on a daily basis. Each category of vehicle has slightly different rates and these rates start from £5.06 + VAT a day.

WHAT IS CDW?

Collision Damage Waiver -Is your standard vehicle insurance protection with an excess that can be reduced with excess protection

WHAT IS EXCESS PROTECTION?

Excess Protection – Reduce your excess from £500 to £100 and covers up to £1000 uninsured damage, tyres, windows and mirrors. Minibuses and vehicles over 3.500kgs are excluded from the Excess Protection policy.

FUEL POLICY

All vehicles are provided with a full tank of fuel. It is your responsibility upon returning the vehicle to ensure the tank is full of the correct fuel. Otherwise we will fill the tank up to full and charge accordingly. Please note this cost is greater than standard forecourt prices. We do not store fuel on our premises.

IS DELIVERY AND COLLECTION AVAILABLE?

Yes. Contact your local branch if you require this service. Please note all private hire must sign the documents on the company premises. 

IS THE DEPOSIT REFUNDED IMMEDIATLY?

Yes. Your deposit is refunded the day you return the vehicle back to us, this will be the full amount if there is no new damage, full of fuel and free of any discrepancies. It can take several days to return the funds to your account as each bank can have different banking procedures, but we return your deposit immediately.

CAN I TAKE THE HIRE VEHICLE OUTSIDE OF THE UK?

You can, but we MUST know if you are planning on taking any vehicle outside of the UK.  We will need to provide documentation permitting you to take our vehicle and if you fail to state that the vehicle is going abroad and you do not have the correct documentation you will run the risk of having the vehicle impounded and any goods in that vehicle.ALL of these charges will be your responsibility and NOT of Longmarsh. Our vehicles ARE NOT INSURED for foreign travel by the insurance company without the correct documentation.

MY VEHICLE HAS BROKEN DOWN; WHO DO I CALL?

Each vehicle has a break down recovery number in the glove box or on the windscreen next to the tax disc. If any of these are missing you also have a break down recovery number on your rental agreement.

If you break down during our opening hours please contact your local branch and they will take the necessary details and contact our recovery service on your behalf, or they will advise you of the best solution to resolve your problem.

Please note punctures and windscreen damage is the hirer’s responsibility.

DO YOU HAVE A KEY DROP OFF POINT?

No. ALL vehicles must be returned during opening hours, unless alternative arrangements have been granted by an individual branch manager.

LEZ - LOW EMISSION ZONE

From 3rd January 2012, larger vans and minibuses will need to meet the Euro 3 emissions standard for particulate matter and lorries, buses and coaches will need to meet Euro IV. Th

Cars and motorcylces are NOT affected.

Low Emission Zone is not the same as the Central London Congestion charging zone. These are paid separately.

It will cover most of Greater London, all roads within Greater London, those at Heathrow and parts of the M1 and M4 motorways within the Greater London Authority; boundaries are included. The M25 is not included.

It will run 24 hours a day, every day. There are exemptions and discounts available for those eligible. th th

If your vehicle was first registered as new with the DVLA on or after 1st January 2002, it WILL meet the Euro 3 emissions standard and you WILL NOT need to take any action.

All of our vehicles meet the requirements and you WILL NOT have to pay any charges for the Low Emission Zone.

Example of future charges you may incur NOT meeting the vehicle requirements:

Daily Charges vary from £100-£200 a day, with penalty charges from £250-£1000.

This information is given to assist you in the best way possible and we hope that this has been useful in your needs. You can check your vehicle and for further information please go to www.tfl.gov.uk/lezlondon where full illustrations and instructions are available.